TouchBistro Review

flag Built for small and large restaurants
  • Designed to help increase sales
  • Intuitive & easy-to-use interface
  • 24/7/365 award-winning customer support
  • Trusted by restaurants in 100+ countries

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Restaurants
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  • author: Amrita Biswas
  • 27.02.19
  • Comments

Rating

  • "Price"
    8 /10
  • "Features"
    9 /10
  • "Ease of USe"
    9 /10
  • "Help and Support"
    9 /10

Overview

TouchBistro is the a highly popular iPad POS system and payment solution for restaurants used in over 100 countries. The company was founded in 2010 by a group of passionate restaurant industry enthusiasts looking to enhance the service industry with groundbreaking technology. As the winner of multiple awards, it’s clear that TouchBistro is keeping true to its original goal.

Plans & Pricing

TouchBistro offers pricing plans that fit every venue’s unique needs. With flexible plans and low monthly licensing fees starting at $69 a month, it’s easy to find the plan that’s right for your business.

All software plans include a robust roster of features, including payment processing and integrations, inventory management, staff management, tableside ordering, free and easy product updates, 24/7/365 customer support, to name a few.

Additionally, TouchBistro offers a free trial for everyone looking to try out the software before investing in it. They can run the demo on your iPad, or if you don’t have one, you can always book a live demonstration with the TouchBistro team.

Solo

This pricing plan includes 1 license meaning you’ll have 1 iPad running the software. You’ll still have as many users as you like. The plan costs $69 a month billed annually.

Dual

This plan costs $129 per month (billed annually) for 2 licenses or 2 iPads running the software.

Team

The team plan includes a package of 3- 5 software licenses. It costs $249 per month billed annually.

Unlimited

This plan is probably the best option for larger teams and networks of restaurants as it offers unlimited software licenses for $349/mo (billed annually).

Hardware plan

If you are looking for hardware, you’ll get a bundle of everything you need from the iPad stand to a cash box and a printer for a starting price of $44 per month (based on 0% interest over a 3-year term). Do note that you’ll have to pay an additional set up fee of $200.

Solo
$69/mo
Dual
$129/mo
Team
$249/mo
Unlimited
$349/mo
Hardware
$44/mo

Features and Functionality

TouchBistro is more than just a mobile payment processing application. It covers nearly every aspect of running a restaurant business from staff to inventory to reporting.

Tableside ordering test

You don’t need us to tell you how fast things move in a restaurant. Apparently, the guys from TouchBistro have received the memo as well, because they have specifically designed a set of tableside ordering mechanics to both help your staff fulfill orders faster and upsell margin menu items while doing so. Your staff will see pop-up modifiers of what they can suggest to complement the initial order.

Floor plan & table management

TouchBistro allows you to design a customized restaurant floor plan, take orders by table, move parties around freely, and manage multiple sections of the restaurant with ease.

Reporting & analytics

You’ll be able to keep your finger on the pulse of the restaurant regardless of where you are at the moment and gain powerful insights. Check who is doing what, which items are running out of stock, how many guests are there at the moment, etc. all conveniently in the restaurant or on the road with a smartphone.

Menu Management

TouchBistro’s menu management system is designed specifically for restaurant service staff, with a host of smart features to make your menu ordering, prep and reporting process a masterpiece. Promote high-profit menu items with a completely customizable menu you can take tableside.  Get detailed menu item descriptions, including allergy information or wine pairing suggestions, to tailor your guest experience.

Staff management

TouchBistro has great functionality for managing activity of your employees, including the ability to create, edit, and set permissions by staff type, clock in and out, and track paid and unpaid breaks.

Hardware Requirements

TouchBistro itself is compatible with any and all iPad models with the exception of the 1st, 2nd, and 3rd gen devices. Still, you’ll need other hardware to run your business, such as:

  • Mac computer: If you have 6 or more iPads, this computer will be the heart of your business, storing the data and managing synchronization between all other devices. You can go for the iMac, Apple Mac Mini, or the Mac Pro.
  • Wi-Fi: An AmpliFi HD Mesh Router should do the trick just fine, though any decent router will work as well.
  • Printers: You’ll need an Impact printer for the kitchen, and a thermal printer to print receipts in front of the house.

Integrations & Add-ons

TouchBistro is integrated with many 3rd party apps like 7shifts for scheduling, Shogo for accounting, BarVision for inventory management, etc. The current total of available integrations is 6 apps. You can manually set them up from the TouchBistro app.

As for TouchBistro’s own add-ons, they are:

  • Loyalty: This add-on offers a customer relationship management (CRM) and guest engagement platform with personalized marketing and multiple loyalty reward options.
  • Online Ordering: Save on hefty commission fees with a proprietary online ordering link on your website, Instagram, or Facebook page. Send orders directly to the TouchBistro POS, offered at no additional cost.
  • Reservations: Make the most of your capacity, exceed diner expectations, and apply report insights to drive your bottom line – all for a predictable fixed monthly fee.
  • Kitchen Display System: This app is a handy solution for improving the workflow on the kitchen, turning the existing kitchen printer into an insights machine that shares a lot of intel on the orders.
  • Self-Serve Kiosk: If you feel like letting the guests order themselves, this app should do the trick just fine.

Ease of Use

Setting everything up for the first time (especially all the hardware) may seem like a challenge, but you will have professional help to assist you every step of the way – from installation to training on the system for you and your staff.

That said, you probably won’t need any professional help with mastering the system as it is pretty straightforward and intuitive.

Pros & Cons

  • Simple and intuitive
  • Constantly updated and improved upon
  • All features available from the box
  • Unlimited users
  • Award-winning customer support
  • Few integrations
  • Slightly more expensive than the competition
  • The trial version is for iPads only

Customer Support

TouchBistro has won awards for a serveral reasons, with their outstanding support team being one of them. It manages to combine years of restaurant experience with some of the most advanced communications-oriented tech on the market into a 24/7/365 troubleshooting machine.

  • Phone Support
    Specialists are available via phone days, nights, weekends, and holidays.
  • Email
    If you don’t have the time to talk to an operator right now, you can easily send an email to TouchBistro’s support desk.
  • Video Tutorials
    If you'd like to fix a simple issue on your own, there are plenty of videos online for that.
  • Community Forum
    Purchasing a TouchBistro license grants access to a VIP forum where you can look for advice from like-minded restaurant owners and entrepreneurs.

Final Word

TouchBistro is a popular POS software for a number of reasons. There are 200 features that arrive out of the box with every package. They offer a simple, intuitive interface that actually helps run a restaurant rather than focusing on a single aspect of the process. Lastly, their support team is available 24/7/365 and offer fantastic support when you need it.

amrita
Amrita Biswas
author

Amrita Biwas is a writer with experience in the field of business technology. Beyond her deep knowledge of business software and automation tools, she has years of experience writing and editing for online publications. Her specialty is SMBs – she’d love to help find your business with the software that benefits you most!

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Questions & Answers

Guest
marc reibman

what processors does touch bistro work with? TSYS?

answer
Hi Marc,
TouchBistro works with a variety of payment processors. You can view the list of processors TouchBistro works with here:
https://www.touchbistro.com/help/video/payment-processors
Thanks,
Alex
Guest
Francesca Giovanni

What kind of hardware does the system come with?

answer
If you are looking for hardware, you’ll get a bundle of everything you need from the iPad stand to a cash box and a printer for a starting price of $44 per month (based on 0% interest over a 3-year term). Do note that you’ll have to pay an additional set up fee of $200.
Guest
Monica Sing

I’ve never used an iPad before. How easy is the system to learn?

answer
The TouchBistro is pretty straightforward and intuitive, so you’ll probably be able to master it without any professional help. That being said, you’ll also have the opportunity to learn about its every nook and cranny during the live tour you can book at any time.
Guest
Jeremy Gladwell

I have a large staff. Will I have to pay extra for each user?

answer
One of the best things about TouchBistro is that you can have an unlimited amount of users. However, you should pay attention to the number of licenses you’ll need to purchase. You need a license for each device that is running the software.
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