Lightspeed Review

flag Built-in fraud prevention & PCI compliant
  • A centralized hub for finance management
  • Loyalty integrations to keep clients returning
  • No 3rd party accounts necessary
  • Easily manage inventory, staff, and data from one place

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Retail Store
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  • author: Amrita Biswas
  • 27.02.19
  • Comments

Rating

  • "Price"
    9 /10
  • "Features"
    10 /10
  • "Ease of USe"
    9 /10
  • "Help and Support"
    10 /10

Overview

Lightspeed is a feature-rich all-in-one solution for small businesses from the retail and restaurant industries. With its help, one can easily manage staff, customer relationships, large volumes of data, inventory, as well as payments, transactions, and stocking. That said, the diversity of applications is far from being Lightspeed’s key selling point. The company’s focus on helping entrepreneurs from all around the globe seals the deal for most of their users.

Plans & Pricing

Lightspeed’s pricing depends on which industry you are in – retail, e-commerce, or restaurant. They also provide custom pricing plans tailored to your specific needs. Each of the plans are billed annually. Conveniently, they offer a 14-day trial that grants you access to every bit of the platform’s functionality, making it a great way to test the water without investing a single dime. Sign up, choose your type of business, and you’ll be set to go in no time!

Retail POS

The most popular Retail POS plan starts at $69/month. It’s a great fit for those of you who are new to the industry or those who own a relatively small store. For your money, you’ll get 1 register that can be accessed by up to 5 employees, personalized onboarding, a secure cloud backup, basic reporting, and 24/7 support among other things.

As for the tapped, inserted, or swiped rate of the payments, it’s 2.6% + 10 cents.

E-commerce

The e-commerce (eCom) plan starts at $99/month. You’ll get 1 user account with access to 250 products, everything you’ll need to sell nationally, handy import & export tools, a reporting dashboard, SEO + conversion optimization for your products, and, of course, 24/7 support.

The online payments rate is 2.6% + 30 cents.

Restaurant POS

The Restaurant plan starts at $69/month. It comes with 1 register, a secure cloud backup, basic reporting features, personalized onboarding, and 24/7 support.

 

Custom Plan

If your business requires anything beyond the features included in the listed packages, Lightspeed is willing to give you a nice bargain for additional functionality. All you’ll need to do is request a quote.

Retail POS
$69/mo
eCommerce
$99/mo
Restaurant POS
$69/mo
Custom Plan
Get Quote

Features and Functionality

We’ve talked about Lightspeed being an all-in-one POS solution for small businesses before, but now the time has come to dive a bit deeper.

Inventory management

Lightspeed comes with a set of handy features for inventory management:

  • Item import: Simple data transfers from one platform to another via Excel or CSV files.
  • Product customization: Add additional descriptions like size and color to your products or categorize them by certain sets of parameters.
  • Bulk stocking: You can easily stock from multiple vendors at once saving time and money in the process. More on the matter, you can order stock directly from your POS.

Reporting and analytics

With the built-in reporting functionality your POS grows from a tool for selling into a full-blown CRM system:

  • Retail analytics: Learn more about new and recurring customers, your own stock, and best-selling items.
  • Employee tracking: Check the performance of your staff and, essentially, the success of the established sales process.
  • Remote reporting: You can’t stay at work 24/7. That doesn’t mean that you can’t check on how the things are going from the comfort of your couch.

Integrated payments

Lightspeed can accept any kind of payment whether it be cash, card, or mobile. The payment process is PCI compliant, meaning credit card data is processed and transmitted electronically in a secure environment. The payment system is EMV-compatible as well.

Customer management

Managing your gift cards, special discounts, and loyalty programs have never been simpler. Set them up in one place and control the sales flow with data-driven decisions on which items are more relevant as an up-sale to your customers.

Hardware Requirements

While all that you essentially need to work is a computer or an iPad, Lightspeed offers several hardware kits for small businesses. You can purchase them in bundles or, alternatively, you can order the items you need in your store separately. More on the matter, you can get them made in a custom design that fits the style and interior of your business.

iPad hardware kit

This kit includes a LAN receipt printer, a cash drawer, a Bluetooth scanner, an iPad stand, and some receipt paper. This bundle is designed for a seamless wireless experience. Simply take the tablet with you and help your customers shop on the fly instead of forcing them to stand in a queue.

The desktop hardware kit

This bundle comes with a cash drawer, a USB scanner, and a USB receipt printer all designed to give a slick, modern vibe from the casher’s stand.

Integrations & Add-ons

Lightspeed POS is compatible with an impressive list of nearly 100 applications like 1-Click website, Ask Emma, Agendrix, Cludbeds, Clock, etc.

It would be much easier to talk about the categories of these apps than to describe each and every one of them in detail. You can easily integrate marketing, analytics, ERP, employee management, payment processing, inventory management, and customer loyalty solutions in a few quick taps of your finger.

Ease of Use

Lightspeed is simple and intuitive enough that you’ll get a good feel of it quite quickly. Setting the tool up is as hard as filling up a form of three fields, and the interface is so straightforward that you’ll feel like someone is holding your hand.

Pros & Cons

  • All-in-one solution
  • Rich customization options
  • Great insights & analytics features
  • Amazing customer support
  • No variety in price packages
  • Some analytics tools come at an additional cost

Customer Support

Lightspeed is an outstanding example of support done right. The team covers every aspect of client interactions from the questions people will have about setting up the system, to ongoing maintenance inquiries. Every plan comes with a 100% free of charge one on one session with a professional willing to help out with setting everything up. In addition, you’ll also have access to other support options:

  • 24/7 Help & Support
    If you run into issues, the support team is available at any time of the day.
  • Phone Support
    Pick up your phone and have your questions answered at any time of day or night.
  • Live Online Chat
    If you don’t feel like calling and an email seems like it will take too long, contact Lightspeed via their live chat.
  • Email
    You can shoot a quick email and get a response in a couple of minutes.
  • Video Tutorials
    Learn more about Lightspeed and some features that might have been tucked away in a corner through an interactive webinar.
  • Community Forum
    Check out Lightspeed’s forum to learn about the inquiries other users have faced and solved.
  • Blog
    Lightspeed's blog shares new information about POS software/hardware and interesting insights about the retail industry in general.

Final Word

Lightspeed is a simple, intuitive solution designed for small businesses from the retail and restaurant industries. It has the functionality you’ll need, focused in a single, easily manageable place, and the system tosses in a few handy features you never even knew you needed. All in all, Lightspeed is an amazing quality of life improvement for retailers and restaurant owners.

amrita
Amrita Biswas
author

Amrita Biwas is a writer with experience in the field of business technology. Beyond her deep knowledge of business software and automation tools, she has years of experience writing and editing for online publications. Her specialty is SMBs – she’d love to help find your business with the software that benefits you most!

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