ShopKeep Review

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  • Reliable solution for both restaurants & retail
  • Detailed reports ensure maximum profits
  • Affordable POS hardware for a full solution
  • Used by more than 25,000 diverse businesses

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  • author: Damilare Mafolasere
  • 27.02.19
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Rating

  • "Price"
    9 /10
  • "Features"
    10 /10
  • "Ease of USe"
    10 /10
  • "Help and Support"
    9 /10

Overview

ShopKeep was established in 2008. The company has since grown to more than 100 employees and boasts other offices in Portland, Oregon, and Belfast, Ireland. ShopKeep was ranked among the top 200 fastest-growing fintech companies in North America by Deloitte, and Trustpilot lists the company as the best POS system. This system serves a wide range of businesses such as clothing lines, restaurant, and quick service. Other services rendered by the company are POS systems for food-trucks, coffee shops, and bars.

Plans & Pricing

In order to get prices from ShopKeep, you need to contact their sales representatives to get a quote. The cost of the package you purchase would depend on the type of business and other factors such as quota allocation. You can also get a free quote by filling out a form with some details of your company, such as the number of branches, average annual income, and how long you’ve been operating.

ShopKeep pricing heavily depends on three factors: the size of the business in terms of income, the number of branches, and the length of time the business has been in operation. The company aims to make the service customizable based on the need of the business while still keeping it affordable.

Features and Functionality

The main strength of ShopKeep lies in its intuitive, easy to use interface, which makes it one of the easiest you could come across. This no doubt contributes to its popularity and rating.

Quick, intuitive register

This enables the operator of the system to have a bird’s eye view of the operating system. In practice, having everything on the same management system keeps managers on top of the game.

Real-time analytics

Data from all transactions are recorded in real-time. This eliminates delays in record-keeping and accounting since every completed trade is immediately available.

In-depth inventory management

Every shop owner knows the importance of managing their inventory. ShopKeep makes it easy to do this on the go with its seamless inventory management system.

Smart staff management tools

Having every managerial and accounting need on one platform is sure better than switching from one software to another. With ShopKeep, you’re shown how to undertake any staff management activities such as payroll in a snap.

Unlimited users

When you log into your ShopKeep BackOffice, among the many impressive features is the unlimited number of users that could use the system. This makes ShopKeep a good buy for both big and small businesses.

Unlimited inventory items

The inventory functionality of the POS is remarkable considering that it targets small and independent businesses. Some options enable ordering and reordering, low stock tracking, and tagging suppliers.

24/7/365 customer support

The company has an excellent support desk that shop owners can reach out to any time of the day. With any of the plans purchased, the owner is never left on their own if challenges arise.

Hardware Requirements

If you plan to use ShopKeep’s POS system, bear in mind that the software supports iOS 9.3.5 or higher on an iPad or iPad mini. They also feature an app, called Pocket, for iPhone and Android users to manage their business on the go.

As for POS hardware, the company offers stylish yet affordable devices in POS hardware bundles, all-in-one solutions, and specific hardware kits.

Integrations & Add-ons

Fully aware of its add-on selectiveness, ShopKeep takes care of the challenge with its starter pack. The pack comprises all the equipment needed for effective functioning of the platform. Card swipe, iPad stand, cash drawer, and receipt printer are all included in the package. ShopKeep also integrates with some popular business tools, such as QuickBooks, BigCommerce, and MailChimp.

Ease of Use

The ShopKeep software was designed with the non-techies in mind, which is evident right after you log into your BackOffice. In short, this app is intended for all. Despite its simplicity, the company offers on-page video support and FAQs to guarantee you have a smooth experience using their software.

It’s straightforward and accessible, with a well-illustrated user interface that makes it easy to navigate. The right phrase to describe its usability is “visual,” as it makes finding different functions fluid. The simplified UI bears user-friendliness in mind.

Pros & Cons

  • One of the most reasonably priced products in the market
  • Its intuitive design is modern, user-friendly, and easy to use
  • Detailed reporting and inventory management meet expectations of small businesses.
  • Fantastic customer support for all customers.
  • Doesn’t necessarily meet the needs of large corporations.
  • It doesn’t support a wide range of operational systems.
  • Need to depend on the company for accessories.

Customer Support

ShopKeep offers a comprehensive FAQ page that answers most questions in an instant. If that doesn’t cut it for you, you can contact support via phone or email, both are available 24/7. The customer support representatives are trained to resolve issues quickly, so either way, help is guaranteed. You can also browse through their library of video tutorials, troubleshooting articles, best practice guides, and a glossary for terms specific to ShopKeep.

  • 24/7 Help & Support
    The help and support desk is always available to attend to complaints.
  • Phone Support
    The phone support is always active in accessing prospective customers and giving quotations. Representatives also follow-up with prospects.
  • Live Online Chat
    Live support is active as a backup of the other support options.
  • Email
    When the live support is not active, customers can resort to email support which usually responds in a few minutes or hours.
  • Video Tutorials
    The company has well-illustrated videos to help customers understand how to use the platform.
  • FAQ
    ShopKeep presents a FAQ page that covers everything related to the website.
  • Blog
    The company has an active blog that gives updates on what the company does.

Final Word

ShopKeep isn’t rated among the top fastest-growing fintech companies for nothing. The demand for a robust POS system is premised on the fact that it delivers on its promise and helps businesses boost performance and revenue.

damilare
Damilare Mafolasere
author

Damilare has helped many small and independent businesses go from conception and initiation to project close. As a seasoned freelance writer in the B2B and B2C space, he works with different teams and always strives to achieve the project objectives by implementing the right methods, knowledge, and skills.

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Questions & Answers

Guest
Kim Stapleton

Is there an option for a bar code scanner?

answer
Thank you for your question, Kim. Yes, the ShopKeep POS system does have a bar code scanner.
Guest
Sarah

Does this POS also offer a scheduling mechanism?

answer
Yes, ShopKeep offers a range of employee management features, including smart scheduling for your staff, a clock-in system, attendance and more.
Guest
Alicia Merriman

I have a clothing store with 3 locations, each with 2 registers right now. How much will that cost?

answer
Shopkeep builds custom packages for every single business. You can submit a free quote form here to see what pricing might look like for your business.
Guest
Chris P.

It looks like this system is used with iPads. Many of my customers pay in cash. Can I also connect it to a cash drawer?

answer
Yes, you definitely can! Shopkeep offers stylish yet affordable devices in POS hardware bundles, all-in-one solutions, and specific hardware kits. Specifically they offer a starter pack which includes a card swipe, iPad stand, cash drawer, and receipt printer.
Guest
Greg Roberts

I already own some POS hardware. Will Shopkeep be compatible with these?

answer
Depending on your POS system’s hardware requirements, with open source POS hardware, you may be able to use your own tablet device or some POS equipment previously purchased through a third-party provider.
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