Epicor

Epicor’s Retail Point of Sale (POS) solutions are designed to enhance customer experiences, streamline operations, and drive business growth for retailers. By integrating a wide range of functionalities into a single platform, Epicor empowers retailers to operate efficiently both in-store and on-the-go.

The platform also comes with customer relationship management features to understand how individuals are contributing to your business. Using these insights and the robust loyalty program, you’re able to keep your best customers happy with minimal effort.

POS Systems

Epicor’s POS system facilitates seamless transaction processing and boosts both staff efficiency and customer satisfaction. The system is designed for optimized checkout, enabling businesses to complete sales transactions quickly and accurately. With intuitive interfaces, errors are minimized, and training time for employees is significantly reduced. The mobile POS capabilities extend the checkout process beyond the counter, allowing associates to assist customers and process transactions anywhere in the store. Customer-facing displays improve transparency and engagement by showing itemized purchases, along with promotional content between transactions. Epicor also supports flexible payment options, including major credit and debit cards, mobile payments, and contactless methods, ensuring that customers have multiple convenient payment choices.

Financial Management & Accounting

Epicor’s financial management tools are integrated directly into the platform, eliminating the need for third-party accounting software in many cases. This integration ensures transaction accuracy, reduces manual entry errors, and improves overall financial reporting. Retailers can also connect Epicor’s system with other financial management tools if desired, creating a seamless flow of data and detailed reporting capabilities that support informed decision-making.

Inventory Management

Epicor’s inventory management tools provide businesses with the ability to maintain optimal stock levels while reducing waste and overstocking issues. Real-time inventory tracking ensures that stock data is accurate and up-to-date across multiple locations, facilitating better decision-making. Automated replenishment features allow businesses to set parameters for restocking, reducing the risk of stockouts or overstocking. Additionally, employees can access product information, such as pricing and availability, through the platform’s product lookup functionality, improving customer service and operational efficiency.

Customer Relationship Management

Epicor’s built-in customer relationship management tools help retailers foster personalized customer interactions and improve loyalty. The platform allows businesses to create and manage loyalty programs that reward repeat customers, increasing customer lifetime value. Additionally, Epicor’s CRM features provide retailers with insights into customer behavior, enabling the creation of personalized promotions and targeted marketing efforts that drive sales and engagement.

eCommerce Integration

Epicor’s eCommerce capabilities allow retailers to expand their reach by unifying in-store and online operations. The system synchronizes inventory, pricing, and promotions across physical and digital storefronts, providing customers with a consistent experience regardless of how they shop. Retailers can create customizable online catalogs with user-friendly search and purchase tools, simplifying the shopping experience for consumers. The platform also automates invoicing and payment processing, making it easy for businesses to manage transactions and accounts across multiple channels.

Advanced Reporting & Analytics

Epicor equips retailers with advanced reporting and analytics tools to monitor and optimize their operations. Real-time data access provides immediate insights into sales, inventory, and customer activity, allowing businesses to respond quickly to changing market conditions. The system also offers detailed reporting capabilities that enable retailers to analyze trends, evaluate employee performance, and make strategic decisions to improve efficiency and profitability.

Cloud-Based Infrastructure

Epicor’s POS solutions leverage cloud-based technology, enabling real-time data synchronization and secure access from anywhere. This infrastructure supports remote management, allowing store owners to monitor sales, inventory, and employee performance even when they are not on-site. The cloud setup also simplifies software updates, ensuring businesses always have access to the latest features and security enhancements.

Multi-Store and Multi-Channel Support

Epicor is built to support multi-location retail operations, making it easy to manage inventory, sales, and customer data across multiple stores. Integration with eCommerce platforms allows for seamless multi-channel operations, ensuring a consistent shopping experience for customers whether they shop online or in-store.

Employee Management Features

The platform includes tools for tracking employee performance and managing schedules. These features help streamline operations by ensuring proper staffing levels and providing insights into staff efficiency and sales contributions.

Support and Training

Epicor offers robust customer support, including onboarding assistance, training resources, and ongoing technical support. This ensures a smooth transition to the system and continued reliable operation over time.

Epicor provides hardware support for its POS solutions, offering flexibility for businesses with varying needs. For cloud-based systems, Epicor can evaluate existing hardware to determine compatibility or supply new hardware as required. This can be beneficial for businesses transitioning from another provider with standard equipment, as many devices may already work with Epicor’s platform.

For on-premise deployments, the system is compatible with Windows devices and includes applications for iOS and Android, providing additional flexibility. At a minimum, businesses will need a Windows computer, barcode scanner, receipt printer, and cash drawer to operate the system effectively.

While Epicor offers hardware recommendations based on an analysis of your business needs, compatibility with non-standard or specialized equipment may vary. Businesses should consult Epicor’s hardware specialists to ensure a seamless setup and integration.

Epicor offers a variety of integrations and add-ons to enhance its retail solutions, enabling businesses to tailor the system to their specific operational needs. The availability of specific integrations depends on the selected Epicor Retail Solution. Notable integrations include:

• Accounting Software: Epicor integrates with QuickBooks, facilitating seamless financial management and accounting processes.
• eCommerce Platforms: Integrations with Magento, Shopify, BigCommerce, and WooCommerce enable robust eCommerce capabilities, allowing businesses to synchronize online and in-store operations effectively.
• Customer Relationship Management (CRM) Systems: Integration with CRM software enhances customer relationship management, supporting features like loyalty programs and personalized promotions.
• Specialized Retail Integrations: For industries with specific requirements, Epicor offers integrations such as Firearms Bound Book and Gun Range Management for firearm-related businesses, and various Pharmacy Management Systems for retail pharmacies.

Additionally, Epicor provides integration solutions like Epicor Automation Studio, powered by Workato, which offers low-code tools to connect Epicor with external applications via REST API, facilitating smooth data flow and process automation.

Epicor offers both cloud-based and on-premise solutions to meet the needs of diverse retail businesses. While the cloud-based option provides flexibility and real-time access, the on-premise solution is ideal for retailers with more complex operational needs. This dual offering ensures Epicor can cater to businesses of all sizes.

The system includes robust learning tools like interactive tours, guides, videos, and articles to help users quickly understand the software and troubleshoot issues. Cross-platform compatibility with Windows, Android, and iOS devices makes it accessible both in-office and remotely.

Epicor is designed to simplify operations by automating tasks like inventory tracking, sales reporting, and customer management, reducing the need for extensive training. Its intuitive interface and customizable workflows minimize complexity, allowing users to focus on their business.

Tailored to various retail sectors—including hardware stores, garden centers, specialty retailers, and thrift stores—Epicor adapts to the unique needs of each business, making it a versatile and practical solution.