Genius (by Global Payments)

Global Payments’ Genius POS systems are made to provide an array of features, streamlining business operations and enhancing customer interactions. Their core strength in payment processing is seamlessly integrated into their POS solutions, offering comprehensive functionality.

Integrated Payment Processing

As a leader in payment processing, Global Payments ensures its POS systems support a wide range of secure and efficient payment methods, including credit and debit cards, contactless payments, and digital wallets. This deep integration simplifies reconciliation and reduces the complexities often associated with managing disparate payment gateways.

Employee Management

The system includes functionalities for managing staff, which can include features like employee scheduling, time tracking, and performance monitoring. This helps businesses optimize labor costs and ensure efficient staffing.

Sales and Order Management

Global Payments POS facilitates efficient order taking and transaction processing. This includes capabilities for creating and managing orders, applying discounts and promotions, handling returns, and generating detailed receipts. Both retail and restaurant-specific versions offer tailored order management, such as quick-serve options for restaurants and detailed item lookups for retail.

Inventory Management

For retail businesses, a key feature is comprehensive inventory management, allowing merchants to accurately track stock levels, manage product catalogs, set reorder points, and generate reports on inventory performance to prevent stockouts and optimize purchasing.

Reporting and Analytics

Access to insightful reports and analytics is crucial for informed decision-making. Global Payments’ POS systems provide various reports on sales performance, customer trends, inventory movement, and labor costs, offering valuable insights into business health and areas for improvement.

Customer Loyalty Programs

Both retail and restaurant solutions often incorporate features for building customer loyalty. This can include incentive programs, managing customer profiles, and tracking purchase history to enhance engagement and foster repeat business.

The “usual” POS functions, such as processing sales, managing returns, and applying discounts, are handled with a focus on efficiency and user-friendliness within the Global Payments ecosystem. The design aims for intuitive workflows, making day-to-day operations straightforward for users.

Global Payments provides flexible POS hardware and software solutions that are compatible with various needs. They offer a range of devices designed to support diverse business environments. The Genius POS supports countertop devices with Android or iOS operating systems and features a large 15.5” touchscreen display, along with a wireless payment terminal.

Optional hardware often includes essential peripherals such as cash drawers, barcode scanners, and receipt printers. For restaurants, they offer both fixed countertop devices with integrated card terminals and mobile POS systems suitable for tableside service. Global Payments typically offers the convenience of purchasing or leasing hardware directly from them, ensuring seamless compatibility and simplifying the initial setup process for businesses.

Global Payments’ POS systems are designed to be adaptable and extendable through various third-party integrations and add-ons. While specific integrations can vary depending on the chosen solution, their Genius Restaurant POS, for example, highlights a developer-friendly API and compatibility with over 100 add-ons. These integrations are crucial for businesses looking to connect their POS system with other essential operational tools. Common integration categories include accounting software (e.g., QuickBooks), e-commerce platforms (e.g., Shopify), marketing automation tools, and specialized industry-specific applications like online ordering or delivery services. These capabilities enable businesses to create a more unified and efficient operational ecosystem, reducing manual data entry and improving overall workflow.

Setting up Global Payments POS is very straightforward, especially with the included onboarding support. The cloud-based dashboard is modern, intuitive, and designed for non-technical users, with minimal training to perform core functions like sales, returns, and employee time tracking.

The interface for restaurant users is optimized for quick order entry and modifications, reducing service errors and speeding up table turnover. Retail users enjoy easy SKU management and fast barcode scanning.

While the feature set is robust, it’s never overwhelming thanks to clearly labeled menus, visual guides, and mobile accessibility. Staff can be trained in a single session, and multi-location owners will appreciate the centralized admin controls.