Rezku Review

flag Online ordering included for free
  • Order & Pay at Table from guest’s phone
  • Bar tabs, loyalty, inventory all included
  • Built by seasoned bar & restaurant owners
  • 24/7 support

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Popular with
Restaurants
Trial/Demo
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  • author: Pavel Aramyan
  • 28.07.20
  • Comments

Rating

  • "Price"
    8 /10
  • "Features"
    10 /10
  • "Ease of USe"
    10 /10
  • "Help and Support"
    10 /10

Overview

Rezku, according to their website, is the world’s highest-rated restaurant and bars POS system provider. The company has been operating since 2012 and has received multiple industry awards and massive acknowledgment from users. Based in the US, Rezku is primarily recommended to restaurants, bars, and breweries of all shapes and sizes.

Plans & Pricing

Rezku’s pricing is extremely straightforward. That being said, there aren’t varied packages. They offer two main choices.

For $79/month you get the complete software, including online ordering and deliveries, and the complete feature list. You also get access to advanced integrations, analytics and reporting, training programs, and everything else you’d expect from a modern POS system. However, it’s important to note that the $79/month includes only a single iPad. More iPads come at an additional cost. Finally, the hardware is sold separately.

This can present a problem if you operate a small restaurant that might not need all of the advanced POS features. However, there is no way to reduce the number of features and get a lesser price quote. On the flip side, if you’re an Enterprise user and require a custom solution, all you have to do is contact the team.

Rezku Package
$79/month
Custom Package
Custom Price

Features and Functionality

In terms of functionality, Rezku goes well beyond any competitor on the market. The system’s security is on the absolute highest level with full end-to-end data encryption and two-factor authentication. Notable features include automated inventory control, up to 3 days offline mode with credit card acceptance, and advanced third-party integrations.

Furthermore, features like ingredient-level food cost calculations, tax exemptions by item, unlimited server tills, and scale integration and bulk product management drastically improve the user experience of Rezku. This system is highly flexible and informative, allowing users to reduce errors, build on your strengths, identify weaknesses, and improve the overall quality of your service.

Rezku handles the usual things exceptionally well, too. Everything you’d expect from a modern POS system inducing order and split by seat, iPhone and iPad compatibility, highly customizable menu management, tableside ordering and payments, kitchen display system, and online orders, you’ll be able to use with Rezku.

Menu Management

With Rezku, you can fully customize your restaurant’s menu. Once you become a paying customer, a team member is assigned to consult with you to make sure that the menu is set up as needed. The builder features drag-and-drop functionality, custom, and preset color themes, intuitive design structure, online menu integrations, on-screen product descriptions, branching modifiers, and stock image libraries.

Full Service and Table Side Ordering

This feature makes your operations flow highly convenient and productive. You get access to custom floor plans for table management, fast reopening to fix paid tickets, check splits by seat, items, or even splitting to a new check, tableside payments, and orders, etc. Also, orders are printed directly to the kitchen, which helps eliminate any back-and-forth action and save time.

Automated Inventory Control

This feature is extremely handy when it comes to saving time and reducing errors. All you need to do is fill in the corresponding number of ingredients that you use regularly, and the system will automatically organize everything. When a restock is required, you can set the system to either notify you on your computer or mobile phone or reorder everything automatically.

Offline Mode

Offline mode allows you to keep all of your processes in place even without an active internet connection. You can even accept payments via credit cards for up to 3 days until the internet connection is normalized. Once everything is in order, the system will automatically add all the offline information to corresponding dashboards.

Online Ordering

Online ordering is essential for any restaurant nowadays. This statement is further enhanced due to the COVID 19 situation, making online ordering the top revenue generator for restaurants all over the world. Rezku’s online ordering system is extremely easy to use. You won’t require any coding knowledge, website hosting services, or other technical elements. The brand takes care of everything for you. You can pair this feature with Rezku delivery to maximize sales. Both of these features are included in the pricing plan.

Hardware Requirements

The Rezku system is compatible with the iOS operating system. For the best experience, it is recommended to use the latest iPad and iOS versions. Supported models include iPad 6, 5, 4, Air, Air 2 (or higher), all iPad Pro versions, and iPad Mini 4, 3, 2.

To get started, you’ll need the following hardware:

  • Receipt Printer
  • Kitchen Printer
  • At least two iPads
  • Cash Drawer
  • At least two Card Readers

To achieve maximum effectiveness, you should add a food scale, UPC scanner, and an iPad stand near the cashier. All of these tools can be purchased separately or directly from the brand. However, there is no pricing information available, so you will need to contact the brand for the details.

Integrations & Add-ons

Rezku can be easily integrated with some of the industry-leading third-party tools for various spheres including accounting, delivery, operations, inventory management, and payments. Here are some of the most notable tools:

  • Accounting – QuickBooks, Xero, Sage
  • Delivery – DoorDash, Postmates, Uber Eats
  • Operations – Compeat, CTUIT
  • Inventory Management – YellowDog, Rezku Inventory

Payments – TranSafe, triPOS, USAPAY, Magensa.net

Ease of Use

Rezku is incredibly easy to use. The software has won numerous user experience awards and is considered one of the best (if not THE best) tools when it comes to seamless usability. The setup and all customization options are highly intuitive. There is absolutely no learning curve involved. On top of that, you can request free onboarding for all your team members. Finally, there are numerous tutorials and a dedicated learning app available.

Pros & Cons

  • Extremely easy to use
  • Many powerful features all included
  • Highly-rated cloud-based POS system
  • Large number of integrations
  • Doesn't have varied pricing tiers
  • No Android compatibility

Customer Support

When it comes to customer support, Rezku is on top of its game. The team is available 24/7 and each client is assigned their own client support manager.

  • 24/7 Help & Support
    The Rezku customer support team is available 24/7 via multiple channels.
  • Phone Support
    The company can be reached via phone and FAX at 530.298.7219. The toll-free number is 844.697.3958.
  • Live Online Chat
    Live chat can be accessed directly on the brand’s website. The response time is under a minute.
  • Email
    Rezku can be reached via email at support@rezku.com.
  • FAQ
    There is a comprehensive FAQ section split into 3 main categories – iPad FAQs, Web Browser and Networking FAQs, and Cash Drawer Management FAQs.
  • Blog
    The blog is updated extremely inconsistently and features topics primarily related to successful restaurant management.

Final Word

Overall, Rezku is an incredible restaurant POS system. It’s very easy to use, even if you have zero prior POS system experience. It is built to minimize time loss in all restaurant management and service operations, ultimately improving the quality of your service. The features and functionality allow a lot of room for customization, control, and precise inventory management to minimize costs. Finally, the world-class customer support and a dedicated account manager ensure that all your problems will be heard and resolved in a very short amount of time.

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Pavel Aramyan>
Pavel Aramyan
author

Pavel is a writer with over 5 years of experience in researching and comparing consumer products from a variety of industries.

This review is based on the writer's personal opinion.

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