ShopKeep by Lightspeed

Our Verdict

ShopKeep by Lightspeed offers a well-rounded POS system built to meet the needs of small and medium-sized businesses. Its strengths lie in its ease of use, strong inventory and employee management features, and integration with popular third-party tools like QuickBooks and BigCommerce. The system supports both in-store and online operations, making it a practical option for retailers and hospitality businesses aiming for a unified sales platform.

While ShopKeep provides a solid feature set and flexible hardware options, businesses with highly specialized or enterprise-level needs may find it more suitable as a scalable solution for growing operations rather than a full enterprise platform. Overall, ShopKeep by Lightspeed remains a reliable and competitive choice for businesses seeking a straightforward, user-friendly POS system.

Pros

One of the most reasonably priced products in the market
Its intuitive design is modern, user-friendly, and easy to use
Detailed reporting and inventory management
24/7 customer support for all customers

Cons

Doesn’t necessarily meet the needs of large corporations
It doesn’t support a wide range of operational systems
Need to depend on the company for accessories

Plans & Pricing

ShopKeep by Lightspeed offers tailored pricing for its POS solutions, designed to accommodate the unique needs of various businesses. To obtain specific pricing information, businesses are encouraged to contact Lightspeed directly for a personalized quote. This approach ensures that factors such as business size, number of locations, and operational requirements are considered in the pricing structure.

For payment processing, ShopKeep by Lightspeed provides integrated solutions through Lightspeed Payments. Additionally, businesses can explore financing options through ShopKeep Capital by Lightspeed. This program offers cash advances with a flat-fee repayment structure, allowing for flexible repayment terms based on daily sales volumes.

ShopKeep by Lightspeed’s pricing model is designed to be adaptable, catering to the diverse needs of small and medium-sized businesses seeking comprehensive POS solutions.

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In-depth review

Features and Functionality

The main strength of ShopKeep by Lightspeed lies in its intuitive, easy to use interface, which makes it one of the easiest you could come across. This no doubt contributes to its popularity and rating.

Quick, Intuitive Register

This enables the operator of the system to have a bird’s eye view of the operating system. In practice, having everything on the same management system keeps managers on top of the game.

Real-Time Analytics

Data from all transactions are recorded in real-time. This eliminates delays in record-keeping and accounting since every completed trade is immediately available.

In-Depth Inventory Management

Every shop owner knows the importance of managing their inventory. ShopKeep by Lightspeed makes it easy to do this on the go with its seamless inventory management system.

Smart Staff Management Tools

Having every managerial and accounting need on one platform is sure better than switching from one software to another. With ShopKeep by Lightspeed, you’re shown how to undertake any staff management activities.

Online Ordering Tools

Every ShopKeep by Lightspeed plan currently includes eCommerce and online ordering tools. The expansive digital toolkit syncs with the tablet-based ShopKeep by Lightspeed Register. Business owners can now connect their online and in-person inventory, making it easier to offer shipping, online ordering, scheduled curbside pickup and more. No need to run two separate, parallel businesses.

Unlimited Users

When you log into your ShopKeep by Lightspeed BackOffice, among the many impressive features is the unlimited number of users that could use the system. This makes ShopKeep by Lightspeed a good buy for both big and small businesses.

Unlimited Inventory Items

The inventory functionality of the POS is remarkable considering that it targets small and independent businesses. Some options enable ordering and reordering, low stock tracking, and tagging suppliers.

Free Credit Card Reader

ShopKeep by Lightspeed makes it easy to get started quickly with integrated payment processing and flexible payment options, including contactless and EMV chip payments.

24/7/365 Customer Support

The company has an excellent support desk that shop owners can reach out to any time of the day. With any of the plans purchased, the owner is never left on their own if challenges arise.

Hardware Requirements

ShopKeep by Lightspeed operates on iPads running iOS 10 or higher, with optimal performance on iPad (6th generation), iPad Pro, or iPad Mini 4 models.

For business owners seeking mobility, the Lightspeed Pocket app is available for both iOS and Android devices. This app allows you to monitor real-time sales data, view individual transactions, and track employee performance from anywhere.

In terms of POS hardware, ShopKeep by Lightspeed offers a range of stylish and affordable options, including all-in-one solutions and specific hardware kits. These bundles are designed to integrate seamlessly with your iPad, providing a cohesive and efficient point-of-sale setup.

Integrations & Add-ons

ShopKeep by Lightspeed addresses hardware needs with its starter kit, which includes a card reader, iPad stand, cash drawer, and receipt printer. These hardware bundles are designed to provide businesses with an efficient and cohesive point-of-sale setup.

For software integrations, ShopKeep by Lightspeed connects with several widely used business tools. It integrates with QuickBooks® Online to streamline accounting by automatically syncing sales, tax, and payment data. The platform also integrates with BigCommerce, allowing businesses to manage both online and in-store operations from a single system.

ShopKeep also integrates with Mailchimp, enabling businesses to synchronize customer data and run targeted email marketing campaigns directly linked to POS activity. Loyalty program management is available through integration with AppCard, offering tools to reward repeat customers and drive retention.

These integrations and add-on options allow businesses to expand their capabilities beyond the point of sale, supporting growth across sales channels, accounting, marketing, and customer loyalty.

Ease of Use

ShopKeep by Lightspeed software is designed with non-technical users in mind, evident from the moment you log into your BackOffice. The interface is intuitive and accessible, featuring a well-illustrated user interface that simplifies navigation. Its visual layout ensures that finding different functions is fluid, making the system user-friendly for all.

To support users, Lightspeed provides a comprehensive suite of resources, including on-page video tutorials and a detailed FAQ section. These tools are designed to guide you through the software’s features and functionalities, ensuring a smooth experience.

Customer Service

ShopKeep by Lightspeed offers a comprehensive FAQ page that answers most questions in an instant. If that doesn’t cut it for you, you can contact support available 24/7. The customer support representatives are trained to resolve issues quickly, so either way, help is guaranteed. You can also browse through their library of video tutorials, troubleshooting articles, best practice guides, and a glossary for terms specific to ShopKeep by Lightspeed.

Phone Support

ShopKeep by Lightspeed's offers phone support

Live Online Chat

You can reach their live chat support via their help center

Customers can submit inquiries through the support portal

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9 Comments (9)

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Kim StapletonKS

5 years ago

Is there an option for a bar code scanner?

answer

Thank you for your question, Kim. Yes, the ShopKeep POS system does have a bar code scanner.

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Chris P.CP

4 years ago

It looks like this system is used with iPads. Many of my customers pay in cash. Can I also connect it to a cash drawer?

answer

Yes, you definitely can! Shopkeep offers stylish yet affordable devices in POS hardware bundles, all-in-one solutions, and specific hardware kits. Specifically they offer a starter pack which includes a card swipe, iPad stand, cash drawer, and receipt printer.

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Greg RobertsGR

4 years ago

I already own some POS hardware. Will Shopkeep be compatible with these?

answer

Depending on your POS system’s hardware requirements, with open source POS hardware, you may be able to use your own tablet device or some POS equipment previously purchased through a third-party provider.

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Macro ChenMC

5 years ago

will it provide paperless invoice/payment ( Email/text) to save cost and protect environment?

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TOP5 TeamDZ

10 months ago

Reply to Macro Chen

Yes, ShopKeep (now part of Lightspeed) offers the capability to send paperless invoices and payment receipts via email or text. This feature helps save costs and is environmentally friendly.

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SarahS

4 years ago

Does this POS also offer a scheduling mechanism?

answer

Yes, ShopKeep offers a range of employee management features, including smart scheduling for your staff, a clock-in system, attendance and more.

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Alicia MerrimanAM

4 years ago

I have a clothing store with 3 locations, each with 2 registers right now. How much will that cost?

answer

Shopkeep builds custom packages for every single business. You can submit a free quote form here to see what pricing might look like for your business.

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Robert BowlesRB

4 years ago

Does this system provide scan data for companies like RJ Reynolds, Philip Morris, etc.,.?
Can you import your current inventory from an excel file into ShopKeep?

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TOP5 TeamDZ

10 months ago

Reply to Robert Bowles

Yes, you can import your current inventory from an Excel file into ShopKeep. You can utilize the bulk management feature for inventory imports using spreadsheet uploads. They provide basic and advanced templates to assist you in this process.

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Damilare Mafolasere

Damilare has helped many small and independent businesses go from conception and initiation to project close. As a seasoned freelance writer in the B2B and B2C space, he works with different teams and always strives to achieve the project objectives by implementing the right methods, knowledge, and skills.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.