Arryved Review
Flexible & customizable mobile POS
Zero monthly fees
Exceptional support team
Robust reporting dashboard
Pros & Cons
- Built by experts with specialist industry experience
- Profit-friendly pricing
- Competitive monthly platform fees
- Easily scalable – both up and down
- Great customer support
- No details of pricing without contacting the company
- List of integrations not as extensive as competitors
- Necessary to use Arryved for payment processing
Plans & Pricing
Arryved offers the most “profit-friendly pricing” in the industry. Their monthly platform fee gives businesses access to a suite of customizable features, product support from industry veterans, and a flexible technology that syncs the entire POS system.
Plus, Arryved’s interchange plus fee structure is transparent and predictable when it comes to card processing. Unlike flat rate processing, interchange plus charges the true pass-through cost for all card types, which means businesses save money on debit transactions.
For businesses with 2+ locations or in need of 10+ devices, work with an Arryved Growth Rep to get a customized quote.
Overview
Originally conceived as the perfect POS system for craft beer taprooms, Arryved has evolved and thrived since its launch in 2017. It’s an ideal choice for customer-focused craft and artisan hospitality businesses, with features that can adapt to multiple locations and varied patterns of business. Arryved was designed by individuals with specialist industry experience. In its relatively short lifespan, it has won awards for sales and customer service, and for providing a great employee experience. Arryved is a cloud-based, on-the-go software solution that provides users access to real-time reporting, online and contactless ordering, QR code ordering and loyalty programs.
Features and Functionality
Human-Focused Mobile Point of Sale
Arryved allows establishments to start tabs without holding onto cards. Staff is able to swipe the credit card and hand it right back to the customer, ensuring cards don’t get left behind and service is faster with card on file.
Arryved is designed around providing a frictionless experience for both customers and staff. It’s a fully mobile solution, allowing orders and payments to be taken anywhere – from tableside at a fixed location to stalls at pop-up events and festivals. An offline mode provides extra flexibility around outside events.
Customer tabs can sync across multiple devices, improving communication between bar staff and ensuring customers’ experiences are seamless.
Contactless Ordering and Payment
Modern hospitality businesses are expected to provide a range of different ordering options. Arryved supports contactless ordering using QR codes and allows customers to settle their bills directly on their smartphones.
These features free up staff to mingle with customers and provide a memorable experience.
Free eCommerce Store
Arryved provides customers with an online storefront at no additional monthly cost. This allows businesses to expand into online ordering and takeaway and delivery models with no additional expense or complication.
The eCommerce store is fully integrated with the on-premise solution in terms of inventory tracking and menu customization. It’s simple to configure and includes support for coupons and discounts.
Comprehensive Reporting and Inventory Management
Being fully cloud-based, Arryved facilitates real-time access to live data, with over 120 “out of the box” reports covering everything from financial management to liquor law compliance.
Comprehensive inventory management functionality helps with back-office and front-of-house work, with menu items automatically showing stock status to avoid disappointed customers.
Staff Management Features
Building on the back-office functionality, Arryed also includes a host of features to manage the business. These include staff hours tracking, payroll and tip management. Different staff can be assigned specific system roles to lock down their permissions and only allow access to relevant system areas.
Customer Loyalty
Arryved offers a highly configurable custom loyalty program at no extra cost. It works on a point-based program that makes it easy to track customers and link their tabs to their credit card, email address or phone number. Rewards can be granted for both in-person and online purchases.
The loyalty system creates a rich data source accessible from a dashboard that delivers valuable insights on customer behavior. There’s also email marketing functionality built in.
Hardware Requirements
Arryved works with a wide range of market-leading point-of-sale hardware.
As with the approach to pricing, Arryved doesn’t tie customers down to fixed hardware packages and contact lengths. Arryved supplies hardware to business owners at an upfront cost similar to the market value of each device. This helps businesses to control costs, investing as they grow.
Hardware includes a range of card readers, supporting tap, dip and swipe payment methods, handheld devices and tablets, dual-facing fixed terminals, receipt printers and kitchen display systems.
Integrations & Add-ons
Arryved integrates with a range of third-party software, and does so at no extra cost. Off-the shelf integrations include those for Shogo, Yellow Dog, Fresh KDS, 7 shifts, Ekos and QuickBooks.
Ease of Use
Arryved is a cloud-based POS system that can be accessed with a mobile device and an internet connection. Arryved centers around an intuitive dashboard allowing real-time system data access from anywhere.
The mobile app for Arryved is readily available to download and install from Google and Apple’s app stores. For self-service and online ordering, customers can be presented with a fully branded app, and process their own payments and tips. At the back end, reports are fully customizable, allowing staff members easy access to the information they need.
Customer Support
Arryved has a great reputation for customer support, and the company prides itself on putting you in touch with a “real human” by phone or email, seven days per week. In 2022, the company won a Stevie Award for excellent customer service.
Arryved takes a partnership approach to on-boarding new customers – on-boarding is customized for every client.
Support options include:
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Phone Support
Telephone support is available from “a real human, every day of the week.” -
Email
Email support is available for pre-sales, questions, and troubleshooting. -
Video Tutorials
Arryved offers their customers a wide selection of video tutorials. -
FAQ
FAQ/forum where users can get quick answers to questions about the system. -
Blog
Arryved’s well-populated blog section includes industry news, case studies, and advice articles.
Final Word
Arryved clearly began as a passion project, and the founders’ enthusiasm and industry expertise shine through. Laser-focused on providing great service for people at breweries, food festivals and other modern hospitality venues, Arryved gets the job done without getting in the way.
The feature set is extensive and includes certain things (such as email marketing and eCommerce) for which other providers charge extra. However, it’s clear that this policy is born of Arryved’s desire to provide a personalized service to all of its customers. Their online reviews and awards suggest that this is an approach that works.
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