Korona Review

flag No contracts or hidden charges
  • Advanced reporting accessible from anywhere
  • Retain customers with loyalty programs
  • Save time with employee management
  • Truly all-in-one solution with 3rd party integrations

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Trial/Demo
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  • author: Gabriel Nwatarali
  • 26.07.20
  • Comments

Rating

  • "Price"
    10 /10
  • "Features"
    9 /10
  • "Ease of USe"
    10 /10
  • "Help and Support"
    9 /10

Overview

KORONA is a fast-growing cloud-based POS solution. The POS software comes with more features than most systems on the market. KORONA is best for all kinds of retailers, restaurants, museums, theme parks, and wineries. Research suggests the company was founded in 2014, though there’s no official mention on its website.

Plans & Pricing

The company doesn’t offer packages; instead, pricing begins at $49/month per POS terminal. KORONA provides a free unlimited trial, which means you can try the POS with limited features for as long as needed. Concerning pricing, KORONA is very competitive since the monthly fee is a flat rate. Many other POS platforms charge well over that monthly price and extra for certain features like reservations or online ordering. But KORONA keeps your fee the same. Plus, there are no contracts, no processor agreements, and no hidden charges.

Per POS terminal
$49/month

Features and Functionality

One of the best things about KORONA is its ease of use. However, the POS has other impressive features like advanced reporting, CRM (customer relationship management), employee management, point-based loyalty programs, and inventory management, among others. KORONA is a complete all-in-one POS solution that’s suitable for various business models. It has the features you’d expect from a POS and so much more.

Advanced Reporting

Real-time advanced reporting supports multi-location, so you’ll know exactly how all your businesses are performing. You can retrieve all the data about your locations from anywhere and anytime because the POS is cloud-based. There are also key performance indicators on the reports to help you see the big picture about performance.

CRM

KORONA comes with an integrated CRM system to help you build a strong customer database. The CRM supports text messaging, email, and other communication methods, which can help you run promotions to get people back in your store. The data collected by your CRM should also help you make smarter decisions concerning marketing, inventory, and other business matters.

Employee Management

Use various employee management tools to handle payroll, scheduling, and time tracking all from the POS system. You can set permission levels for each employee to guard against misconduct. Plus, print out reports for a full picture of each staff member’s performance.

Point-based Loyalty Program

The POS comes with a point-based loyalty program that you can use to drive repeat business. You can customize your loyalty program the way you want, such as specifying points earned per item purchase and redemption values. A sound reward system keeps your customers happy and shopping.

Inventory Management

KORONA has, perhaps, the most sophisticated inventory management system on the market. It supports inventory import, shelf labels, price tag printing, the consolidation of your product catalog across multiple stores, and much more. Inventory ordering and receiving are also simple.

Hardware Requirements

KORONA is cloud-based and compatible with iOS, Windows, and macOS systems. That means you can run it on almost any desktop and mobile devices, such as the iPad or iPhone. The POS is also flexible in terms of hardware requirements. You can lease hardware from the vendor if preferred or buy them outright with the payment plans available. At the very least, businesses need a computer, receipt printer, and payment processor (if you don’t already have one) to get started.

Integrations & Add-ons

The POS system offers several useful integrations. It integrates with bLoyal and Como for loyalty programs, including CRM. It also integrates with QuickBooks for accounting, Bottlecapps for alcohol deliveries, and eCommerce platforms (supports Shopify, WooCommerce, and Magento). Additionally, you can build your app connections to use KORONA with other software. The company provides an API (Application Programming Interface) to make that possible.

Ease of Use

The simplistic UI (user interface) design makes KORONA easy to set up and use. There’s barely a learning curve. So it shouldn’t take long to master the platform yourself and train new employees. Unlike other POS systems with similar capabilities or functions, KORONA is intuitive. You can find things quickly.

Pros & Cons

  • Fantastic reporting capabilities for making various decisions
  • Pricing for POS hardware is flexible
  • The POS is highly customizable to match business needs
  • Import function for transferring products into the POS
  • Superb value for a flat monthly investment
  • Doesn’t have a whole lot of third-party integrations
  • Initial POS setup and installation can take some time

Customer Support

KORONA offers regular and emergency support to all of its customers at no additional cost. Their support team is responsive and seem eager to help you solve problems. While KORONA isn’t very complex to use, they also provide robust setup support for customers.

  • 24/7 Help & Support
    The company offers emergency customer support 24/7.
  • Phone Support
    In-house regular phone support is available Monday to Friday from 8 AM – 6 PM PST. Emergency phone support is 24/7.
  • Live Online Chat
    Live chat is available, providing you have a POS subscription with KORONA.
  • Email
    The company has email support.
  • Video Tutorials
    You’ll find plenty of video tutorials on the company’s YouTube channel.
  • FAQ
    The company maintains a regularly updated FAQ section on their website.
  • Community Forum
    KORONA doesn’t have a community forum at this time.
  • Blog
    There are tons of helpful content on the company blog, such as how-to guides, marketing tips, business operations knowledge, and much more.

Final Word

Overall, KORONA is a great POS system with many amazing features. The POS has great built-in functions, incredible reporting, business operation tools, and it’s fully customizable. Plus, the responsiveness and availability of customer support are terrific. KORONA also seems to continuously improve its software, customer knowledge base, and available integrations.

All of that indicates the POS software has a solid foundation and great staff behind it. If you want something flexible, very affordable, and suitable for most business models, then consider KORONA. The company offers an unlimited trial, so it’s worth giving the POS a try. You have nothing to lose and much to gain if KORONA is right for your business.

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Gabriel Nwatarali>
Gabriel Nwatarali
author

Gabriel Nwatarali is a digital marketer and designer, who has successfully helped several organizations complete complex marketing, including design projects. He's the founder of Tech Help Canada, a results-driven design and marketing agency. He also regularly contributes his knowledge of tech, digital marketing, and business to online publications.

This review is based on the writer's personal opinion.

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