- author: Amrita Biswas
Rain is a cloud-based POS system combined with robust eCommerce, email, and messaging capabilities. The company was founded in 2008 and has since become one of the most trusted POS systems for retailers. Customers love Rain because it does much more than what you’d expect from a POS system.
Plans & Pricing
Rain POS pricing is based on business needs so you’ll have to contact the vendor to discover your investment. Rain offers a free demo walkthrough of its POS system that can be scheduled from the company site. While Rain POS doesn’t provide direct pricing, some customers report that it’s affordable with price starting from $129 per location per month.
Rain is a multi-store POS solution that allows an unlimited number of users plus offers a variety of marketing tools. All of which are included with the service at no additional cost.
If replacing your current POS, you can use some of the existing hardware but may have to replace anything that’s incompatible with Rain. This can be an additional investment.
Features and Functionality
Rain is a cloud-based POS system that’s packed with plenty of features able to propel the success of practically any retail business. It has all the great features of a retail POS system such as inventory tracking, customer history, gift cards, and many more. This POS is also super easy to use, which reduces onboarding costs and improves workflow.
In addition, Rain features advanced reporting and data collection. Businesses can generate and view reports whether in-store or on-the-go. You can collect and store just about any kind of customer information. For example, a business may decide to collect certain kinds of details from various customer segments.
Here are some more notable features of the Rain POS system.
Integrated eCommerce Website
Rain POS provides an accompanying eCommerce platform. You can integrate your existing website with Rain or use the platform provided by the company to start selling online.
With Rain POS, your inventory is always in sync with your website and/or online marketplace such as Reverb. That means items are updated the moment they run out of stock and vice versa.
Precision Tracking of Repair and Service
Rain POS features integrated tracking capabilities for service and repair. So you can schedule and manage all your service/repairs without a hassle. Rain lets you record and track information like service or repair type, date to completion, make or model, and more.
If your store teaches classes on things like skateboarding, guitar lessons, and others, you can manage those classes right from the Rain POS. Attendees can register and pay online or in-store. All class information (e.g. dates, times, open seats, etc.) is automatically synced with your online website so there are no surprises.
Rain makes it super simple to manage special orders. With its special-order feature, businesses can record the required product detail, any applicable deposit amounts, the order’s originating location, and more. An editable purchase order draft is created that can then be finalized and sent to the product vendor once an order is recorded.
The RainPOS system has the added bonus of some basic marketing tools. Right there in the same platform you will have access to bulk email marketing, text marketing, and Facebook and Google reviews. This is a great tool to have that most POS systems do not offer.
Rain POS is compatible with any computer and most mobile devices with an Internet connection. The POS is best deployed on a Windows operating system but can work with other systems too. Other compatible hardware includes Macs, Chromebooks, iPads, Netbooks, Linux, and Android. Though some of these devices may provide limited functionality such as when they don’t have USB support. Also, some specialized hardware like any existing cash registers you currently have may not be compatible. Thankfully, Rain provides hardware recommendations on its website even though it doesn’t sell them directly.
Integrations & Add-ons
Rain POS has an API (application programming interface) that allows any compatible eCommerce or ERP (enterprise resource planning) system to integrate with it. APIs are essentially the mid app or messenger that helps two systems communicate with each other. As for add-ons, Rain doesn’t provide any add-ons directly but recommends the following.
- Internet hot spot – This serves as a precautionary measure for Internet outages and is offered by most mobile service providers.
- Portable wireless bar code scanner – Lets you scan items while on-the-go such as when attending a trade show or visiting a remote location.
Ease of Use
The UI (user interface) of Rain POS is simple and highly intuitive. So you don’t have to worry about a steep learning curve. Set up is also very easy since Rain is web-based and doesn’t require any heavy or complex on-premise installation.
Pros & Cons
- Seamless data synchronization and total integration to streamline daily needs
- Supports multiple locations so you only need to manage one database
- Includes email & digital marketing tool
- Great customer support with dedicated account managers
- Fantastic inventory tracking and management
- Pricing is not clearly provided on the company site
- No offline mode
- Limited accounting functionality
The support team at Rain is amazing and very responsive to customer feedback. They are available by phone, fax, email, or in-person (if you’re in Springville, Utah). Rain also has a support knowledge base where customers can find information on how to do certain things.
Phone SupportThe support team is available Mon – Fri between 7 AM and 6 PM, including Saturday between 8:30 AM to 5 PM.
Live Online ChatYes, during the hours the support team is working.
Video TutorialsRainPOS maintains a YouTube channel with plenty of how-to videos.
BlogThe company publishes useful content regularly on its award-winning retail blog.
Hands down, Rain is probably the best POS system for specialty retail businesses. Though it can be employed by other retailers too. Although the pricing online is unclear, a quick correspondence with a sales agent will let you know what will be the right package for your business. The simplicity, effectiveness, and clever marketing features of Rain can improve business outcomes for most retail companies. Overall, it’s an all-in-one powerhouse of awesomeness.