Revel Review

flag Securely access your data from the cloud
  • Get powerful analytics on real-time sales

  • Leverage open API & integrated partners

  • Enhance customer experience with every transaction

  • Enhance customer experience with every transaction

Pros & Cons

  • Powerful, feature-rich and customizable system with complete hardware bundles
  • Easy-to-navigate and clean user interface (UI)
  • Kiosk ordering functionality to allow your customers place their orders and pay on their own
  • Supports a lot of useful third-party integrations like Deputy and Zapper
  • The interface is confusing in some places
  • Features like gift cards & online ordering cost extra
  • Limited information available on their website

Plans & Pricing

Revel’s pricing depends on both your hardware and software needs. Depending on your setup and industry, Revel offers custom software and hardware packages on monthly subscriptions. Each of Revel’s subscription packages includes 24/7 phone support, third-party integrations, unlimited software updates, and unlimited data storage.

Normally, the typical POS setup with one terminal will cost you $649 for installation, a flat fee for processing, and a $99 monthly software subscription.

Revel has a month-to-month subscription so you don’t need to commit to a long-term contract. You can cancel the contract with 30-days’ notice. Although Revel doesn’t offer a free trial, you can request a demo to see how it works before you commit.

Software
$99/month
Processing
Flat Fee
Installation
Starts at $694

Overview

Revel’s cloud-native platform and point of sale (POS) are designed specifically for retail, quick service and foodservice businesses of all sizes. Started in 2010, this cloud platform is enterprise-ready and is considered to be one of the most advanced and loaded POS systems on the market.

It has major offices in the U.S. and Lithuania and serves businesses in key markets worldwide. Some of its clientele includes Goodwill, Cinnabon, and Kale Me Crazy.

 

Rating

  • "Price"
    8 /10
  • "Features"
    9 /10
  • "Ease of Use"
    9 /10
  • "Help and Support"
    8 /10

Features and Functionality

Revel Systems offers every industry-specific feature that a business needs. It offers solutions for order management, payment processing, inventory tracking and more.

Self-service kiosks

This iPad POS system is one of few POS systems that has kiosk ordering capabilities. This feature allows your customers to place their orders themselves using a self-checkout station.

Flexible ordering

Revel has designed creative ways to make ordering easier. It provides features like online and mobile ordering, tableside ordering, customer-facing displays.

Works well on both online and offline mode

Revel not only works well in online mode but also functions fully in offline mode. The platform can print receipts, send orders to the kitchen and even accept credit card and gift card transactions, which means there won’t be any interruption in the customer experience in case of an internet outage.

Inventory tracking

Inventory can be tracked using the inventory management features. Restaurants can even track their inventory at the ingredient level. A low inventory threshold can be set to get alerts when your items get below a specified level. It also manages the contact information of your vendor to assist you in making a purchase order.

Employee management

The built-in employee management system allows you to control the functions and information that each of your employees can access. You can create their profiles, assign permissions, set passcodes etc.

Intelligent reporting

The reporting system of Revel is top-notch. It offers dozens of real-time reports such as inventory reports, sales reports, and labor reports to help business owners keep their inventory fresh, analyze their sales and know the overall performance of their business.

Hardware Requirements

Revel runs on the iPad and works with Apple iOS devices, including the iPad Mini 4, iPad Pro, and iPad 2018. Usually, the basic equipment you need to get started with Revel is an iPad, POS stand, card swipe, cash drawer, router, and a printer.

Revel supplies hardware that is well-designed and seamlessly works with their software. You can purchase hardware from their site. Revel has also partnered with leading manufacturers like Epson, Honeywell and Zebra to offer a complete suite of hardware solutions.

Integrations & Add-ons

Revel extends the capabilities of its platform by partnering with third parties to offer integrations. Some of the popular integrations of Revel POS include:

  • Tenzo for advanced reporting
  • Deputy and 7shifts for employee management
  • Apple Pay, Zapper, and ItsaCheckmate for payments
  • BigCommerce and Magento for eCommerce

Add-ons:

  • Kitchen display system
  • Kiosk POS
  • Digital menu board
  • Customer-facing display

Ease of Use

Revel offers an easy to use and intuitive interface irrespective of the iPad you are using. The front end is clean, easy to navigate, and intuitive, and the back end set up is made easy with training videos.

The aesthetically pleasing display is so easy to use that even a novice can find the right button without spending a lot of time. There is a slight learning curve to understand and remember how to use some of the advanced features. But the company offers video tutorials, training, webinars and more to make the setup easy and stress-free for its users.

Customer Support

Revel makes it easy for its users to get support and learn their system. In addition to blogs and FAQs, they have Revel University that offers many helpful training videos, tutorials, and webinars. Revel’s customer care team is very helpful and knowledgeable and can be reached via phone, chat or by submitting a support request through their website. They also offer a paid onsite support to help to install the equipment.

  • 24/7 Help & Support
    Revel system offers 24/7 support to all the users.
  • Phone Support
    24/7 phone support is available to every user via toll-free number, regardless of their package. Also, they offer remote assistance.
  • Live Online Chat
    Live chat support is available from 7 am to 1:30 pm PST.
  • Email
    You can submit an email inquiry through their customer support form.
  • Video Tutorials
    You can find Revel University in Revel Systems’ website that offers a number of helpful video tutorials.
  • FAQ
    There is a comprehensive FAQ page covering basic and advanced issues.
  • Blog
    You can read the company’s blog, update notes, and newsletter to stay updated.

Final Word

Overall Revel Systems is a great choice for high volume and fast-paced businesses that want a full-featured and robust omnichannel POS platform. It has all the ordering and management features that businesses look for. It’s slightly on the pricier side especially for small businesses who may not utilize all the POS features that Revel has to offer. Compatibility to work with some third-party hardware streamlines the setup process and makes the operations easy.

While it’s certainly not the cheapest POS system in the market, with its advanced backend and robust integrations, it’s hard to imagine that any business owner from the foodservice industry would find it lacking in terms of features. However, it lacks a trial period and pricing transparency that most of the POS services offer.

We recommend Revel POS for small to medium-sized businesses with a large budget that can pay higher monthly fees in addition to the setup cost.

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Daniel Ndukwu>
Daniel Ndukwu
author

Daniel is a small business owner at large helping his peers navigate the challenges they experience on a day to day basis. His philosophy is simple, if it isn’t broken you can still make it better.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

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