Upserve Review

flag Intelligent menu increases return customers
  • Server insights to improve service
  • Simply organize shifts & workforce
  • 24/7 customer support
  • An average sales boost of 30%

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Popular with
Restaurants
Trial/Demo
Free demo
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  • author: Amrita Biswas
  • 15.05.19
  • Comments

Rating

  • "Price"
    9 /10
  • "Features"
    9 /10
  • "Ease of USe"
    10 /10
  • "Help and Support"
    9 /10

Overview

Upserve is an impressive all-in-one restaurant POS solution for small and medium businesses as well as large chains. The POS comes equipped with handy analytics that empower data-driven decision-making on the fly. The company is so confident in their ability to increase your profits that they promise a 30% sales boost.

Plans & Pricing

When it comes to pricing, Upserve is probably one of the most transparent companies on the market. They’ve even integrated a calculator into their website. It shows clients how much they’ll be investing, and saving. It also calculates ROI.

In addition to that, Upserve offers a lot of flexibility with their pricing plans. That said, it’s important to note that some of the features like online ordering and inventory managing are locked behind an additional paywall.

Core

This plan starts at $119 per month. The first POS terminal is included for free. Any additional terminals will cost you $60 each. The package is pretty rich in terms of functionality. You’ll gain access to the Upserve POS, sales & labor reporting, payment processing, and Workforce functionality.

Pro

The pro plan kicks off at $249 per month. The first terminal is free. Any additional ones will come at $50 each. Additional features included in this plan are menu optimization, server performance, online ordering, and loyalty management.

Pro Plus

The premium package will cost you $399 monthly. As always, the initial terminal is free. Additional ones are worth $40 each. As for the premium features, you’ll get your hands-on custom reporting, API access, and a dedicated success manager.

Core
$119/month
Pro
$249/month
Pro Plus
$399/month

Features and Functionality

Upserve is truly a one of a kind solution combining more than 100 restaurant POS features with the simplest and most intuitive interface on the market.

As for the functionality itself, it is divided into 4 main categories: Staff Management, Guests & Service, Menu Management, and Administration & Operations.

In simpler words, the POS is a stunning compilation of all the features we’ve already grown accustomed to over the years with a couple of dozen cherries on the icing.

Offline mode

Upserve works in both online and offline modes ensuring your business is not depending on any external factors like the internet connection.

Shift notes

When it comes to staff management, shift notes is a feature that’s brilliant in its simplicity. Every member of your team will be continuously updated on any changes directly in the system.

Guest breakdown

Upserve has amazing analytics embedded into the POS. You’ll get detailed insights on revenue brought by both new guests and repeat visitors. You’d be surprised, but shifting focus to one of these groups may end up more fruitful than you could have imagined.

Campaigns

Feel free to set the goals for your team and check on their performance. Upserve makes this so much easier with detailed insights on performance, guest behavior, and typical patterns or shift trends.

Menu intelligence

You don’t need us to tell you that the menu is one of the hardest things to keep track of while managing a restaurant business. Upserve eases this challenge by empowering decision-making with performance data instead of relying on your gut.

Hardware Requirements

One might say that there are no specific hardware requirements with Upserve as every package includes at least one POS terminal on the house.

The system itself runs on an iPad. That said, you’ll also have access to both iOS and Android mobile apps to keep track of everything going on with your business on-the-go.

Upserve also offers a variety of devices you can use in your business, such as tableside ordering terminals, EMV payment systems, kitchen display systems, Wi-Fi routers, and printers.

Integrations & Add-ons

Upserve offers a technology partnership to aspiring tech companies, which boosts their list of application integrations to being one of the largest on the market.

Accounting, ordering, payroll, loyalty management, and data security are mere sub-sections in an impressive catalog of Upserve’s integrations.

Some of the most prominent mentions of integrations are:

  • Gusto
  • TapHunter
  • HotSchedules
  • Restaurant365

Ease of Use

Despite Upserve’s 100 + something features, both the POS software and the mobile apps are simple and intuitive. You are free to do anything and everything from splitting a check to analyzing the performance of your team to tracking what your favorite customers are doing at the moment in but a couple of clicks.

Setting everything up is far from being a challenge as while lacking a free trial option, Upserve offers a free demo. Members of their own team will guide you through the process of setting up the POS.

Pros & Cons

  • Intuitive and simple in use
  • A wide variety of features
  • Access to additional functionality
  • 24/ customer support
  • 1 free terminal
  • Some features locked behind an additional paywall
  • No free trial

Customer Support

Amazing support is one of Upserve’s main selling points. Their operators are there for you 24/7/365. As we’ve mentioned before, the company opts to offer a demo instead of a trial so their professionals will help you with setting up the system as well.

  • 24/7 Help & Support
    Upserve’s operators are available to US clients 24/7.
  • Phone Support
    Upserve’s operators are available to US clients 24/7.
  • Live Online Chat
    There is an option to live chat agents who can answer your questions.
  • Email
    Same can be said about Upserve’s email support. The company pats itself on the back for being able to get back to you with a solution in a couple of minutes for a reason!
  • Video Tutorials
    Upserve has a YouTube channel where it features its video tutorials.
  • FAQ
    There’s a FAQ section as well as a series of additional materials like guides and eBooks.
  • Community Forum
    Upserve is a community-driven business. As such, they offer more than their online support. The company went one step beyond and created an entire online academy for its users.

Final Word

Upserve is rightfully considered to be among the top POS solutions on the market right now. The way they manage to balance simplicity and complex functionality, their surprisingly responsive support team, and relatively low prices on basic functionality secure Upserve’s spot in our top 5 list.

amrita
Amrita Biswas
author

Amrita Biwas is a writer with experience in the field of business technology. Beyond her deep knowledge of business software and automation tools, she has years of experience writing and editing for online publications. Her specialty is SMBs – she’d love to help find your business with the software that benefits you most!

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