XoomRetail Review

flag Optimized for grocery sales
  • Product ordering and receiving

  • Real-time inventory tracking

  • Promotions, loyalty, customer accounts

  • Mobile POS for personalized/curbside checkout

Pros & Cons

  • Custom designed POS for grocery businesses
  • Great support for SNAP and WIC schemes
  • Free trials and setup consultations available
  • Very flexible for use with varied hardware
  • Flexibility to use your own Credit Card payment provider
  • Marketing automation features come at an additional cost
  • Not optimal for restaurants

Plans & Pricing

Like many companies providing POS systems, FTS Solutions encourage customers to get in touch to discuss their exact needs. The company offers both a free trial and a free 30-minute consultation.

Packages can be customized as needed, and support everything from one small store to a chain with multiple shops and checkouts.

There are three core offerings, based on the following pricing tiers:

XoomRetail Lite

Designed purely for online sales, XoomRetail Lite is described as a “web-based POS” and not intended for in-store sales. It costs $29 per month, plus an additional $29 if you require a custom domain for your eCommerce store.

XoomRetail Plus

XoomRetail Plus adds in support for physical stores, and a whole host of additional functionality. It includes advanced customer loyalty features, and support for SNAP food stamps and the sale of WIC (Women, Infants and Children) products.

XoomRetail Plus starts at $79 per month, plus $59 for each terminal.

XoomRetail Enterprise

XoomRetail Enterprise is FTS Solutions’ premium product. It provides everything in XoomRetail Plus and adds in extras such as marketing automation, and more advanced reporting and staff management features. It costs $499 per month plus $59 per month per terminal.

XoomRetail Plus
$79/mo
XoomRetail Enterprise
$499/mo

Overview

FTS Solutions offers POS systems uniquely designed to serve the needs of independent grocery stores and chains. Its XoomRetail range is perfect for progressive businesses, with the flexibility to support everything from in-store sales to online orders and curbside pickups.

With years of specialist knowledge in the grocery niche, FTS delivers advanced functionality and automation, to help small and medium retail businesses stand up to their household-name competitors.

Rating

  • "Price"
    7 /10
  • "Features"
    8 /10
  • "Ease of Use"
    8 /10
  • "Help and Support"
    7 /10

Features and Functionality

Support for SNAP and WIC Schemes

FTS Solutions’ XoomRetial range includes extensive functionality for retailers who wish to participate in government food subsidy programs: SNAP (the Supplemental Nutrition Assistance Program) and WIC (Women, Infants and Children).

Support for these programs provides grocery retailers with a great opportunity: To provide products to the beneficiaries of these schemes, and be reimbursed by the state government. XoomRetail provides all the necessary functionality to sell valid products both online and in-store.

Multiple Store and Region Support

Although XoomRetail is great for a single store, it’s also more than capable of supporting multiple branches. The system allows you to centrally control the POS for a group of stores. The Enterprise version goes a step further, with support for dividing stores by geographic area.

Strong Loyalty and Promotion Features

FTS Solutions’ gives you a wide choice of features for promoting products and building customer loyalty.

From simple discounts and Buy One Get One Free Offers to coupons and loyalty schemes, there are lots of options. It’s even possible to offer unique pricing to preferred customers.

Employee Management

The XoomRetail system includes employee management functionality in both the Plus and Enterprise versions. Both support unlimited employees, who log in with a PIN code, and can access as much or as little of the system as you wish.

Enterprise adds in more options, with swipe card system access that can work across multiple stores. Enterprise customers also get extra time management features.

Comprehensive Reporting

XoomRetail generates a huge range of reports, covering everything from sales trends to individual transactions. The reports can be exported to Excel, and customized to your requirements. Users of the Enterprise version have access to more advanced financial reports, and also gain the ability to schedule reports for automatic emailing.

Hardware Requirements

FTS Solutions is very flexible when it comes to hardware. You can run a “bare-bones” system from a tablet, or opt for a PC-based system. Although the company has recommended hardware, you are also free to use your existing kit.

The same applies to supplementary hardware, such as scales, scanners and printers. Devices from all the mainstream brands are widely supported, so you’re not tied down to a limited selection of suggested items.

XoomRetail also has a mobile app, and this is available for both iOS and Android.

Ease of Use

FTS Solutions has set out to make XoomRetail easy to use – and definitely succeeds in this area. Thanks to the specific focus on grocery stores, the system has been designed for fast-moving businesses where each transaction typically includes many different items.

The system is very flexible around support for multiple barcodes and product codes. It’s also possible to incorporate self-checkout lanes and many different methods of payment.

Customer Support

FTS Solutions offers a range of different technical support options. 24/7 support is available, and contact numbers and email addresses are easy to find. On a slightly less positive note, self-service content is thin on the ground.

  • 24/7 Help & Support
    FTS Solutions offers 24/7 support.
  • Phone Support
    Telephone support is available, and the number provided is toll free.
  • Email
    Email support is available, and the address is prominently displayed.
  • Blog
    FTS Solutions maintains a relatively small blog, which shares two or three new posts each month.

Final Word

If you’re in the grocery retail business, it’s certainly worth taking a close look at FTS’ Solutions XoomRetail POS systems. With a laser-focus on this particular niche, you will find features here that you won’t find anywhere else. The solutions also have a progressive, forward-thinking feel, thanks to support for government schemes and both in-store and online sales.

In contrast to more well-known names in the POS system world, you may find FTS Solutions’ online support and information slightly lacking. This is a minor criticism, but something to be aware of if you prefer a “self-service” approach to support.

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Benjamin
Ben Taylor
author

Ben Taylor has worked in technology since the turn of the century. He produces articles on a range of technical subjects and has specialist knowledge in Point of Sale systems, cyber security and small business IT. When he’s not writing or fixing computers, he helps out other freelancers.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

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