User Reviews

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Very Honest

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

quick return call, amazing customer service, love that they are honest and don't sell you something that you don't need, the young lady was very straight forward of what they offer! they give great recommendation that fits your business needs.

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Lightspeed review

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Customer service is great. Website looks good and was easy to setup. Payment options and shopping cart are great.

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Ligthspeed POS experience

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Ligthspeed is easy to customize and easy to use. Outstanding POS features and a great customer service team.

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Great Product

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

This product is amazing because of the ease of use with the inventory and POS system. I will always recommend this product when it comes to a POS system.

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Awesome POS

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

I have been using lightspeed for 9 years and absolutely love it. It is user friendly where anyone can use it and navigate all areas of the system.

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lightspeed review

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

We have been using lightspeed for 6 years and I like how easy it is to use and how it comes with so many features that are useful in our business. It is very organized and you are able to look up records and sales from years passed and compare which allows you to grow your business.

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Great POS

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

The POS is working great but there is issue that the order ones placed to the kitchen can't be modified. If customer says to modify anything after placing the order, the counter employee has to go to the kitchen to inform for modifications. Apart from this in kitchen display if new order window gets at the bottom it hides one item at the bottom which causes one item missing in the order. All other features are good and I like it.

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Excellent Point of Sale

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Lightspeed has transformed our business. Our systems are more integrated and we can track our personnel and basic inventory. We can tailor menus to suit our business. Great functionality and ease of use. You can't go wrong with this point of sale. Buy it!!

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Functionality and Great Support at it's best!

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Great all-in-one solution for our business. Easily integrates with other software. Lightspeed brought a high level of functionality to our business. Our processes are now streamlined. Excellent support services.

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POS system

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Best POS system I've used, very easy to set up and use.

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POS system

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Very easy to set up and use, good prices, outstanding customer support.

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Amazing!

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Love lightspeed software and POS , everything integrates perfectly and works great together. It has made running our stores a breeze and managing staff and inventory even easier, would recommend lightspeed to anyone looking for a new POS software and more like their loyalty and more. Gino Capone Simatech Vapour Shop

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POS for small restaurant/cafe

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

We have been using lightspeed for many years now and absolutely love it! It is easy to modify the menu on the fly from your smart phone. Reports are top notch and easy to understand. Highly recommended for a small restaurant or cafe. Coho Joe Cafe in Sointula B.C

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Easy, intuitive and great value too

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

We are a small not for profit and needed a system that was going to be easy enough to use for our rotation of unpaid volunteers, as well as support some more custom workflows like bar tabs. Lightspeed was the sweet spot and offered great value as well. The UI is simple and elegant and the workflow is straightforward and logical. Some further work could be done on the Reporting side, but we are very happy with our choice of POS. Stuart Broad, Treasurer, Cayman Drama Society

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Great Partner we have with Lightspeed

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

We have had our POS restaurant software with Lightspeed for the past 4 years. The software is great user friendly and very reliable. We virtually have no downtime with their program. The service team is outstanding. I find them to be responsive and always seeking ways to improve the programs. We are a very happy customer.

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Great POS system for Restaurants

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Lightspeed is a great POS system, customizable software to my needs and professional customer service.. i am glad i choose lightspeed for my business. Ruth Rosales Coffee Break and Lunch

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Great platform

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Many of my customers love the platform they use on my website. It’s easy and make the shopping fun for them.

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Lightspeed and The Stoned Crab Restaurant

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The Stoned Crab Restaurant in Grand Bahama has been using Lightspeed since we opened in Feb 2019. POS systems can be very intimidating, but Lightspeed has been very easy to use since the beginning. Their onboard sessions have been very helpful as well as their customer service if we ever have any issues. We would highly recommend Lightspeed for any restaurant!

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Lightspeed Review for Antoniett Restaurant

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Absolutely loving lightspeed at Antonietta Restaurant. The ease of use makes it super easy to train new staff (and there’s a lot of new staff right now) and using the cloud makes doing my bookkeeping real easy from anywhere Luigi Minerva

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Functionality and Great Support at it's best!

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

At The Bar Boss, Lightspeed enables easy functionality in our bar. It's the best PoS, that we have encountered. Fast and reliable, I can make a change in the bank end and it is immediately recognized in our front end. Lightspeed's customer service is on point. They are an email, call or chat away. I got quick responses whenever, I needed them.

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Customer Service A1 !

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

I highly recommend Lightspeed . Our team agrees that the POS software is highly intuitive. Best of all , whenever we have an issue , 24 hrs availability and quick response time with customer service makes trouble shooting a breeze. Tweaking the menu and being able to push it instantly to 3rd party delivery apps is one of the main reason we selected Lightspeed. Nearly 1 year in, we are confident we made the right decision.

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POS

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Easy and inexpensive to switch to Lightspeed, great support. Easy to use. Have not regretted the switch once.

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Lightspeed payment system

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Our lightspeed payment system is very easy to use and to program and change as our business needs it to. We haven't encountered any issues with the hardware or the system. If, for any reason you may need customer service it is very difficult to get anyone on the phone which is our preferred method of contact. Which is why I put 4 stars.

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Feedback

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Excellent customer service! Excellent support! Friendly and professional! 5 stars

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Set up and initial contact

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

We had several Zoom meetings to first purchase and then to train . Everyone was pleasant and knowledgeable. During the set up we used the Help line several times always with good results

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Lightspeed will do what restaurant owners have been waiting for years

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

I feel great about chosen lightspeed for our restaurant POS needs.

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Poco Loco Swim Shop has been a fan of Lightspeed since 2014

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

We've been using Lightspeed since around 2014 when we were first transitioning from an old school manual register to a computerized one. Lightspeed was our second go around with a fully computerized and integrated POS system because we needed something that could easily be mobilized when we had pop-up shops. There have been ups and downs over the years particularly when we were expanding into eCommerce back in 2017 and there wasn't an easy way for our brick-and-mortar and our eCom to sync and talk. When Lightspeed came out with their eCom.and it fully intergraded and synced with our retail POS it was a game changer. We've been using it for over a year and it has revived our business and honestly helped us not just survive the pandemic, but thrive a little in it. We have some not super tech savvy employees and they have been very happy with how user friendly they've found Lightspeed to be. Yet, it's not overly simplified. We can still do complex things with the system without having to jump through loops with tech support. Speaking of tech support, sometimes you can get ahold of someone instantaneously and sometimes you can't. Everyone has busy period and slow periods. What's nice is that their "call you back" function works. You don't have to spend ages on the phone. You can request that they call you and get on with other tasks while you wait. It works. They call you back rather quickly. There's only been a couple of times that support hasn't been able to help me fix my problem right then. That was because it was a super tricky and complex problem. The advanced support team super kept me in the loop and I knew exactly what they were doing to fix it. We at Poco Loco Swim Shop are huge fans of Lightspeed. It's that plain and simple.

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Top Notch Customer Service and a Great Product

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

We are long time customers of Lightspeed and have grown as they have. Their customer service is excellent and they are always willing to go the extra mile. The system is easy to use with minimal learning curve.

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All in one

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

I am very new to owning a business, and Lightspeed has fit the bill, with retail, and ecomm all in one no having to take from one platform to another with export and import all works together

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Dynamic POS for restaurants

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

We're using Lightspeed now at almost 10 of our locations. Service is always on point, our rep Andrew is always there to answer questions when needed. They even added some functionality features to the app specific for us, which is almost unheard of in the industry. We use their POS at full service restaurants and cafeterias, even a few beavertails locations. Definitely recommend. Josh, Food services manager, Bytown Catering

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new customer

Verified
A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

It take time to set up everything but it worth it. They give me training and follow up and if we have question they answer the same day and do follow up. When everything is operational it's easy to change something and you always can look live from your computer for the sales. Friendly user

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Lightspeed has improved our daily workflow and added an online component!

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Lightspeed has taken our small business of about 10 people from brick and mortar to online in no time at all. Entering items into their system is simple and you can add them to an online store within minutes. The checkout experience is changing my business for the positive. The system and interfaces are easy to use and set up. We are very happy with Lightspeed and highly recommend it!

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Easy to use & top notch customer service!

Verified
A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

I have been using Lightspeed in my small retail store for several years, and have been happy since day one. The system is quite easy to use, and even an old school retailer like myself ( I was using a cash register prior to a POS system!) was able to make a smooth adjustment. Now that I have the ability to create purchase orders, and have inventory controls, I don't know how I lived without it!

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Best In Class!

Verified
A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

We have been using Lightspeed for 2+ years now and absolutely love it! We are able to utilize many of their components to assist us not only in the basics (inventory, sales) but analytics and E-Comm. LS staff are very knowledgeable, friendly and quick to respond to our needs.

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Amazing POS for restaurants

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

We have been with Lightspeed for 3 months now and we love it! POS super easy and friendly to use. Also, their customer service is amazing, always here to help! 100% recommended!!!!

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Lightspeed Retail POS

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Lightspeed provides me with the tools to successfully run my business. From inventory management, employee time cards, unique SKU's, and Ecom for an online store. Lightspeed is definitely worth the price.

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Best system for a small brick and morter business

Verified
A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Lightspeed has taken our small business of about 10 people from brick and mortar to online in no time at all. Entering items into their system is simple and you can add them to an online store within minutes. The checkout experience is changing my business for the positive. The system and interfaces are easy to use and set up. We are very happy with Lightspeed and highly recommend it!

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Love Lightspeed

Verified
A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Lightspeed has taken our business to the next level. We are able to process orders faster, keep better control over inventory and manage staff hours with ease. I highly recommend Lightspeed for any retail business!

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Easy to use

Verified
A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Lightspeed is really easy to use, helps track inventory and sales, as well as margin. The E-commerce saved my business when Covid hit, had my online shop up and running within a few days.

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Excellent for small to medium retail operations!

Verified
A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Lightspeed has made things easy by allowing us to choose which features and add-ons we implement. As the company has grown, we have taken advantage of more and more of their integrations. The ROI for this product has been excellent since many tasks are automated and need only a simple daily, weekly or monthly reconciliation. We currently use the POS, eCommerce, Accounting & Analytics functions and have integrated Quickbooks and Shipstation to directly communicate with Lightspeed. The data we are able to capture allows us to effectively plan and budget and the growing number of vendors who are integrating their inventory with Lightspeed means we are able to pull pricing and SKU data right from the system instead of manually entering it. There's constant development going on and the open API means we can create custom programs if we wish. The Customer service has always been helpful and is available 24/7 which is incredibly convenient for large off-hours projects.

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Best POS for Jewelry vendors!

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

What an amazing POS!! It takes some time setting up, but once you do, it really can save your business! Customer service is very helpful when it comes to teaching you and your team the system. Lightspeed helps you cut purchase ordering time in half with automatic reordering. Inventory counts and reconciliation helps you manage your inventory appropriately and effectively. The more you invest your time into setting up the system, the more it gives back to you. Would and do recommend to any business 100%

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Lightspeed Retail POS

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Great customer service...great reporting...cloud backup is key...good inventory control

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Best retail system!

Verified
A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

This retail system does it all! It has been a wonderful experience from the start. The inventory tracking, the invoicing, Quickbooks integration, time clock, rewards program, and the list goes on of all the awesome features! The customer service is top notch, they are always able to help if you have a question or an issue to resolve (which there are not a lot of issues!!). Highly recommend this!

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Great for a bicycle shop

Verified
A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Lightspeed is easily installed and easy to teach staff how to properly use. Being cloud based, you can log on from any device and have full access to your POS. It streamlines daily operations and make things like writing work orders, placing orders, doing inventory, and making sales super easy. There are some quirks but they seem to have work arounds. Mostly it is a powerful tool that takes you from a sale to tax reports and everything in between.

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Very happy

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

I am extremely happy with the software and customer service. It’s top notch and I have no complaints

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Solid POS Platform

Verified
A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

I currently use both Lightspeed eCom & Retail (Omni-channel). This helps our retail store and online store stay synced and makes life easier for employees. I really like that I am able to customize our website and integrate third party apps & APIs easily. And the customer service, the customer service is top notch! Through migration and implementation, the Lightspeed team was right there. At a moment's notice, I can chat with the team or give them a call. Although I may be a one-woman tech team, I have help! It's such a blessing to have a support team for our business. It has been easy to integrate all of our business critical resources and provide a more unified experience for our employees. Employees can access customer data, order data, shipping data, marketing data and product data in one platform. I've been able to customize our store template to our specific business needs and design requirements. It's been a developer's dream.

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Love it !

Verified
A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

easy to understand and customer service is always available to reach if you do have any questions

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Great software! Practical and great customer-support!

Verified
A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Lightspeed POS and Ecommerce Software is very easy to navigate! While using the system on a daily basis, it is always fast and if any problems arise, their customer support is available 24/7. They have helped our store many times troubleshoot problems and they are sure to quickly problem solve and get things back to normal at a very fast pace. Lightspeed customer support is always very positive and friendly to speak with as well. We recommend this product to anyone looking for a POS or Ecommerce platform.

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Great POS system and customer service!

Verified
A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

We're using Lightspeed now at almost 10 of our locations. Service is always on point, our rep Andrew is always there to answer questions when needed. They even added some functionality features for us, which is almost unheard of. We use their POS at full service restaurants and cafeterias, even a few beavertails locations. Definitely recommend. Josh, Food services manager, Bytown Catering

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Hands down the best retail POS system!

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Hands down one of the most efficient, effective and user-friendly Retail POS systems we’ve ever worked with! The LightSpeed team made our switchover to them and setup happen with ease. Their system is cost friendly, reliable and aesthetically pleasing. Training new staff on the system is a breeze. The reporting options are so helpful for close out financials, ordering, staff hours, etc. I can’t speak highly enough about their customer service. It is unlike any support I’ve ever experienced. They not only have the incredible chat feature, but their personable phone support team works with you with such patience and understanding of your issue and walks you through the solution. Then the follow through is unparalleled! I highly recommend LightSpeed to anyone for their POS needs. We have the ipad terminal set up and love it.

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Retail 101 by Lightspeed

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

I have grown up in Retail, with some of the biggest retailers in the country, so I am a fairly good guide on good and bad POS software. Without question, Lightspeed checked all of the boxes for my needs. I purchased an existing business with a very antiquated POS and immediately started searching for a new one. After the Lightspeed demo, I knew my choice was clear. While there are of course things I would like added, like offline POS option, for the most part, I have had very little issue with Lightspeed for Retail and eCom and would make the same decision today that I made over two years ago.

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User Friendly Software

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A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

I have been using LS for 8 years and I Love it. It is the most user friendly, intuitive system I have used. They have a very extensive help library and if you can't solve it that way their customer service is point on.

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Great Product

Verified
A "Top 5 Verified Review" means we've verified that the person writing the review purchased and used the product.

Lightspeed is a great POS system. It is easy to get started and since adding more employees it has been easy to incorporate them into the system and train them on Lightspeed.

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