Clover Canada Review
Highly scalable and customizableAffordable & transparent processing fees
POS designed to make things easy
Live 24/7 customer support
Trusted by 1 Million+ merchants worldwide
Pros & Cons
- The clear and intuitive interface makes it easy to use
- The system is highly flexible and portable
- Excellent reporting for tracking business activities
- Not all available integrations are free
Plans & Pricing
Clover has four POS plans. They are labelled as ‘Essentials, ‘Register,’ ‘Counter Service Restaurant,’ and ‘Table Service Restaurant.’
Essentials
Businesses pay a monthly fee of $14.95 per month, per device. The Essentials plan includes payments, employee management, virtual terminal, e-invoicing and recurring billing. It also includes order and customer management, and basic inventory features.
Register
With the ‘Register’ plan, you pay a monthly fee of $39.95 per month, plus $9.95 per month for each additional device. The plan supports variants, advanced inventory management, detailed sales reporting, and staff management tools. All of this is in addition to the features available in the Essentials plan. This plan is suited for a retail business.
Counter Service Restaurant
This plan is ideal for quick service businesses or restaurants since it is designed for speed. The first device costs $49.95 per month and $9.95 per additional system. This plan includes advanced inventory and menu management, modifiers, detailed sales reporting, and staff management tools. The plan also includes online ordering, QR code menu functionalities, customer management and order history.
Table Service Restaurant
With the Table Service Restaurant plan, you get everything available with other plans and more. This plan is great for full-service restaurants and costs $79.95 per month for the first device plus $9.95 for each additional device. This plan includes table mapping with server management, coursing, the ability to fire orders right to the kitchen with handheld tableside ordering, pay-at-table, QR code and online ordering.
Overview
Clover entered the POS market in 2012 and has since grown to become one of the most used cloud-based POS and payment systems in the world. The system is suitable for many types of retailers, service providers and restaurants, including cafes, bars, quick service, and fine dining.
Features and Functionality
Clover POS comes with built-in payments and various customizable features, such as inventory management, reporting, virtual terminal, recurring billing, e-invoicing, online ordering, QR code ordering and employee management, among others. The POS has all the must-have features of a reliable system and more, making it ideal for many business models. Also, Clover is user-friendly, and since it’s cloud-based, you can manage your company(s) from any device, anywhere.
Inventory Management
Clover makes inventory management a breeze. You can add items individually, by scanning merchandise barcode labels or by importing inventory via spreadsheets. Editing a product’s information is simple, and Clover automatically monitors performance.
Reporting
The POS software has built-in reporting for real-time actionable business insights. Businesses can track key metrics and identify trends that may help them boost revenue. The best part is that you can access reports anywhere, anytime with a compatible Internet-enabled device.
Virtual Terminal
The virtual terminal lets you process transactions online. That means you don’t have to be at your terminal to make sales. For example, you can log in to your dashboard from a smartphone to accept payments or process refunds.
Online Ordering
With Clover’s online ordering feature, you can digitize your menu and start receiving, including processing orders from the company website. The POS system integrates with your site and syncs inventory to avoid stock issues. Clover gives you full menu control.
Employee Management
Clover helps you manage and support employees – your most essential resources. With employee features, you can incentivize people, measure individual performance, and control access or permissions. Also, scheduling, clock in or out, tip management, commission distribution, and more are supported.
Hardware Requirements
Clover provides its own proprietary POS hardware. The company offers four hardware packages to go with the monthly software fee. These are Station Duo, Station Solo, Mini, and Flex. However, the POS software can launch from any device, such as a Mac, Windows, Android, and iOS.
Most businesses will need a hardware package to get started with Clover. However, you don’t require hardware if all that’s needed is a virtual terminal for processing transactions. Clover also supports several accessories for customizing your POS system. Things like a kitchen printer, weight scale, barcode scanner, label printer, ordering kiosk, and kitchen display system.
Integrations & Add-ons
The POS system’s capabilities can be extended using integrations. That means you can customize the software’s functionality to your liking. You’ll find plenty of integrations at the Clover App Market. Applications like Homebase’s Time Clock, 7Shifts, QuickBooks, Digital Loyalty, SeatOn Reservations, 3rd Party Delivery Integrations (Uber Eats, Skip the Dishes, Doordash, and Cojilio Scheduling, among others, can be acquired. Some integrations are free, but you’ll need a subscription for others.
Ease of Use
Clover POS comes with a sleek, intuitive interface that makes it easy to set up and learn. The POS software has several built-in apps that are specific for handling particular needs. These apps separate Clover’s different functions, so you can find the things you need quickly, keeping everything simple.
Customer Support
Many customers report receiving excellent and responsive support from the Clover team. Clover also provides white glove concierge service when onboarding, which includes menu build, inventory upload and live 1:1 training.
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24/7 Help & Support
The company’s hours of operations aren’t clear on their website. However, according to a live chat representative, they offer 24/7 telephone support. -
Phone Support
Businesses can reach Clover by phone or have the support team call them by simply clicking the “call me” button on their clover device. -
Email
Clover provides email support. -
Video Tutorials
You’ll find several useful video tutorials on Clover’s YouTube channel. -
FAQ
The company maintains a FAQ page for addressing customer concerns. -
Community Forum
Clover has a useful community forum where customers can ask questions and get answers. -
Blog
The company maintains a blog with valuable business information.
Final Word
If you need a modern and easy-to-use POS system with quick transaction processing time, many features and extendable capabilities, then Clover might be it. One of the most interesting features is analytics. It’s incredible and provides various insights for making informed decisions. Clover practically has everything that businesses need to operate and grow.
However, while the software investment is low, hardware and integration costs can add up depending on your business needs. That’s because you have to use the vendor’s equipment, and integrations require additional investments. All in all, Clover is a great customizable choice for retailers, service providers and restaurants, plus it can support other business models.
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